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Please note any orders containing Sensory dough or Paint your own sets can take up to 14 days to dispatched due to them being made once ordered.
Dispatched within 3-5 working days - £3.99
Please note Express delivery is 1 - 2 working days when orders are placed before 3pm Monday to Friday - £4.99
Free delivery over £50
Please allow 3-5 days for dispatch
What is our order return and exchange policy?
We accept returns within 28 days of receiving your order, if the order has arrived damaged and are able to provide proof. please email firstname.lastname@example.org to return.
WE DO NOT COVER RETURNS POSTAGE.
Once we receive you're items back and they have been checked over we will process you're refund within 1 week. refunds take up to 28 day's. We do not accept any exchanges.
What is our order cancellation policy?
We give all customers the chance to cancel their order. If you wish to cancel an order outside of the 24 hour cool off period we will have to deduct postage from you're refund as we pay and print postal labels once the 24 hour cool off period is up. we cannot guarantee that after the 24 hour cool off period that we will be able to cancel you're order as this will be subject to weather you're order has been dispatched or packaged ready for dispatch. We are not able to cancel any orders that have been personalized as we may have already started working on them.
We take all of our policy's very serious and we cannot ament or change a policy for any one individual so we politely advise that all terms are read prior to ordering.